Q: Where are Chic N Geeks located?

A: Currently we operate out of North Alabama. Our main office in Huntsville, AL is responsible for the majority of our marketing and sales operations.

 

Q: What is the best method of contacting Chic N Geeks should a need arise with my order?

A: We have two main methods by which we can be contacted. The first and most convenient method is contacting us directly through the  Facebook Messenger chat box found in the lower right-hand corner of the website. Second, customers are always welcomed to email us at support@chicngeeks.us. The typical response time via this method is within two hours or less.

 

Q: What is Chic N Geeks average shipping times?

A: Our average shipping time from initial order to customer delivery usually falls within 4-7 days. These shipping times can be impacted due to demand, location, and holiday seasons.

 

Q: What is Chic N Geeks refund/exchange policy?

A:  Our return/refund policy is quite simple. The customer reserves the right to return any wrongful order or any item damaged in shipping for a full refund within 14 days of delivery. Beyond the 14 day threshold, the customer may request to have the item replaced or exchanged with an item of equal or lesser value within 30 days of delivery. Discretion of this option is left up to Chic N Geeks and original item must be returned back to the seller in its original packaging.

 

Q: Does Chic N Geeks offer an affiliate program?

A:  Yes, we do offer an affiliate program for prominent bloggers and social media influences. Through affiliation, these individuals or groups may find themselves compensated in a number of various ways up to but not limited to cashback on purchases, steep discounts, social media exposure, or paid advertising. If you wish to apply, please email us your credentials and proposal to affiliates@chicngeeks.us

 

If you have any additional questions or concerns not covered in these general questions, please feel free to contact us. We constantly update this page with the most prominent questions and concerns that we receive from our customers.